U-Touch is proud to offer a white glove service and support contract with the Interactive Video Wall Solutions. This gives the customer real peace of mind that the product will not lay idle, and escalating service costs are avoided.
Summary of Services
• Telephone Technical Support 13/7
• Hardware Troubleshooting using remote logon facilities
• On-site Technical Support within 12 Business Hours UK, 24 Business Hours Europe (North), 48 Business Hours Europe (South).
• Hot Swap Display Guarantee within 12 Business Hours UK, 24 Business Hours Europe (North),. 48 Business Hours Europe (South).
Flexible Service Solutions
U-Touch are happy to tailor a Support Service Level Agreement to the needs and requirements of the customer. Our engineers are always available for service and support of U-Touch products, see Service Fees outlined in the SLA Schedule. U-Touch strongly advises that the specialist maintenance and support of the Video Wall is undertaken by one of our experienced engineers. This removes any warranty issues, and ensures a safe and successful installation that will be cost effective over time.